Terms of Service

Last updated November 14, 2026

1. About these terms
2. What HuddleLink does
3. Who can use HuddleLink
4. Community rules
5. Terms for Huddlers
6. Bookings, payments and cancellations
7. Verification and background checks
8. Your safety and assumption of risk
9. Your content and photos
10. Disclaimers
11. Limitation of liability
12. Indemnification
13. Release
14. Disputes and arbitration
15. Suspension and termination
16. General terms
17. Contact

1. About these terms

These Terms of Service ("Terms") are an agreement between you and HuddleLink ("HuddleLink," "we," "us" or "our"). HuddleLink is currently operated by its founder, Megan Phan, in San Francisco, California. If a company is formed to operate HuddleLink, that company will take over our rights and obligations under these Terms, and "HuddleLink" will refer to it.

These Terms apply to huddlelink.app, our forms, emails, apps and any related services (together, the "Service"). By using the Service, submitting a form, or booking or accepting a huddle, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Service.

Please read section 14 carefully. It requires most disputes to be resolved through individual binding arbitration, and it waives your right to a jury trial and to take part in a class action, unless you opt out.

2. What HuddleLink does

HuddleLink is a platform that helps people ("Bookers") find and book time with independent individuals ("Huddlers") for platonic social activities, such as attending an event, sharing a meal, exploring a city or having a conversation. A booked session is a "huddle."

• We're a referral platform, not a party to the huddle. The arrangement for each huddle is between the Booker and the Huddler. HuddleLink is not a party to that arrangement and does not provide, supervise, direct or control any huddle.
• Huddlers are independent. Huddlers are not employees, agents, partners or representatives of HuddleLink.
• Early access. During our early launch, requests may be matched by hand and some features may be limited, changed or unavailable. Submitting a request or application does not guarantee a match, a booking or acceptance as a Huddler.

3. Who can use HuddleLink

To use the Service, you must:

• be at least 18 years old;
• be legally able to enter into a binding contract;
• not be barred from using the Service under any applicable law;
• not have been previously removed from the Service by us; and
• give us accurate, current and complete information, and keep it up to date.

You may not use another person's identity or create an account or request on someone else's behalf without their permission. If you book a huddle for someone else, you're responsible for making sure they meet these requirements and agree to these Terms.

4. Community rules

Everyone who uses HuddleLink agrees to these rules. Breaking them can lead to removal from the Service.

• Platonic only. Huddles are strictly platonic. Romantic, sexual or intimate services, requests or conduct of any kind are prohibited, as is any suggestion that they are available.
• Public places. Huddles take place in public venues, or at a family, professional or social event disclosed to HuddleLink and the Huddler in advance. Huddles may not take place in a private residence, hotel room or vehicle (other than travel to or from a disclosed event), unless HuddleLink has approved it in writing.
• Respect and consent. No harassment, threats, intimidation, discrimination, unwanted physical contact or pressure of any kind. Either person may end a huddle at any time if they feel uncomfortable.
• Legal and sober. No illegal activity, including the use or provision of illegal drugs. Drink responsibly; either person may end a huddle if the other is impaired.
• Honesty. No fake identities, misleading photos or false information, and no scams, solicitation or requests for money outside of a booking.
• Agreed plans. Stick to the agreed time, place and activity. Changes should be agreed by both people.
• No minors. Huddles may not involve providing care or supervision for anyone under 18.
• Keep bookings on HuddleLink. Once you meet through HuddleLink, arrange and pay for future huddles with that person through HuddleLink. Don't use the Service to recruit people to a competing service.
• Respect the Service. Don't misuse, copy, scrape, overload, hack or interfere with the Service, and don't use it to send spam or advertising.

If someone breaks these rules, report it to hello@huddlelink.app. If you are ever in danger, call 911 or your local emergency number first.

5. Terms for Huddlers

If you apply to be or act as a Huddler, you also agree that:

• You're an independent contractor. You run your own business. Nothing in these Terms creates an employment, agency, partnership or joint venture relationship with HuddleLink. You are not entitled to wages, benefits, workers' compensation or unemployment insurance from HuddleLink.
• You're in control. You set your own rates, choose your own availability, and are free to accept or decline any booking request, for any lawful reason, without penalty. You decide how to carry out a huddle, within these Terms.
• You're free to work elsewhere. You may offer your services through other platforms, competing services or directly to your own clients, apart from people you first met through HuddleLink, as described in section 4.
• You provide your services under your own name and are responsible for your own conduct, expenses, tools and transportation.
• Taxes and licenses are your responsibility. You're responsible for reporting and paying any taxes on your earnings, and for any business license or registration required where you work. We may ask for tax information and issue tax forms where the law requires.
• Insurance. HuddleLink does not provide insurance for Huddlers. We encourage you to consider your own coverage.
• No guarantee of work. We don't guarantee any number of booking requests or any level of earnings.
• Accurate profile. Your profile, photo, age and other information must be accurate and must show you.

6. Bookings, payments and cancellations

Prices

Each Huddler sets their own hourly rate. When you book, you pay the Huddler's rate for the booked time plus a HuddleLink booking fee, currently 20% of the Huddler's rate. The total is shown before you pay. We may change our fees for future bookings.

Payments

No payment is collected when you submit a request through our website. When payments are taken, they're processed by a third-party payment processor such as Stripe, and are subject to that processor's terms. Huddlers appoint HuddleLink as their limited agent solely to accept payments from Bookers on their behalf. A Booker's payment to HuddleLink counts as payment to the Huddler. Funds may be held until the huddle ends before being paid out to the Huddler.

Expenses

Unless agreed otherwise, the Booker covers the Huddler's reasonable costs during the huddle, such as food, drinks and admission. These costs are paid directly by the Booker, aren't processed by HuddleLink, and aren't subject to our booking fee. Each person covers their own travel to and from the huddle unless agreed otherwise in advance.

Cancellations and refunds

• If the Huddler cancels or doesn't show up, the Booker receives a full refund, including the booking fee.
• If the Booker cancels, the booking fee is non-refundable. Whether any of the Huddler's rate is refunded depends on the cancellation policy shown at the time of booking.
• If a huddle ends early because someone broke these Terms, we may decide, at our discretion, whether any refund or payout is appropriate.

Chargebacks

Please contact us before disputing a charge with your bank, so we can try to help. Fraudulent or abusive chargebacks may lead to removal from the Service.

7. Verification and background checks

We may ask Huddlers, and in some cases Bookers, to verify their identity, and we require Huddlers to pass a background check before their first huddle. These checks are carried out through third-party providers and only with your separate authorization, given in the form the law requires.

Verification and background checks are limited. They rely on available records and third-party providers, may be incomplete or out of date, and can't predict how anyone will behave. A "verified" badge means only that a person completed the checks we required at the time. It is not an endorsement or a guarantee of anyone's identity, character, safety or conduct.

8. Your safety and assumption of risk

Meeting new people involves risk. You're responsible for your own safety and decisions, including whether to book, accept or continue a huddle. We recommend that you:

• meet in a busy public place and arrange your own transportation;
• tell a friend where you're going and when you expect to be back;
• keep your phone with you, drink responsibly, and never leave drinks unattended;
• keep personal information like your home address private; and
• trust your instincts and leave if anything feels wrong.

To the fullest extent permitted by law, you understand and voluntarily assume all risks of using the Service and of meeting and interacting with other users, whether in person or online, including the risk of injury, illness, property damage, financial loss, emotional distress or death.

9. Your content and photos

You own the content you give us, such as your photos, profile details and messages ("Your Content"). You give HuddleLink a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, adapt (for example, cropping or resizing photos) and share Your Content to operate, improve and promote the Service, including showing Huddler profiles to Bookers. This license ends when Your Content is deleted from the Service, except for copies we must keep for legal, safety or record-keeping reasons. We won't use a Huddler's photo in advertising outside the Service without their permission.

You confirm that you have the rights to Your Content, that it shows you (for profile photos), and that it doesn't break any law or anyone else's rights. We may remove any content at our discretion.

HuddleLink's name, logo, design and site content belong to us. You may not use them without our written permission.

10. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, HuddleLink disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

HuddleLink does not control and is not responsible for the conduct, statements, identity, qualifications or actions of any Booker or Huddler, whether online or offline, or for any huddle. We don't guarantee that any match will be suitable, that any huddle will take place or go well, or that the Service will be uninterrupted, secure or error-free.

11. Limitation of liability

To the fullest extent permitted by law, HuddleLink and its founders, owners, officers, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, data, goodwill or other intangible losses, or for any personal injury, emotional distress or property damage, arising out of or related to the Service, any huddle, or the conduct of any user, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we were told such damages were possible.

To the fullest extent permitted by law, our total liability for all claims arising out of or related to these Terms or the Service will not exceed the greater of (a) the booking fees you paid to HuddleLink in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some places don't allow certain exclusions or limits of liability, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for gross negligence or willful misconduct where the law doesn't allow it to be limited.

12. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless HuddleLink and its founders, owners, officers, employees, contractors and agents from any claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the Service; any huddle you take part in; your interactions with other users; Your Content; your breach of these Terms; or your violation of any law or anyone else's rights.

13. Release

To the fullest extent permitted by law, you release HuddleLink and its founders, owners, officers, employees, contractors and agents from all claims, demands and damages of every kind, known or unknown, arising out of or related to any dispute between you and another user, or to the conduct of any user, during or outside of a huddle.

If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." If you live elsewhere, you waive any similar law.

14. Disputes and arbitration

Talk to us first

Before starting a formal dispute, please email hello@huddlelink.app with your name, contact details, a description of the issue and what you're asking for. We'll try to resolve it informally within 60 days.

Binding individual arbitration

If we can't resolve it, you and HuddleLink agree that any dispute, claim or controversy arising out of or relating to these Terms, the Service or any huddle (a "Dispute") will be resolved by final and binding individual arbitration, rather than in court, except that either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court to stop infringement or misuse of intellectual property.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and governed by the Federal Arbitration Act. The arbitration will take place in San Francisco County, California, or by video or phone, or where you live if the rules require. Payment of filing and arbitrator fees will be governed by the AAA rules. The arbitrator may award the same individual relief a court could, but only to the individual party seeking it.

Class action and jury trial waiver

You and HuddleLink each agree to bring Disputes only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. You and HuddleLink each waive the right to a jury trial. If this class action waiver is found unenforceable for a particular claim, that claim (and only that claim) will be decided in court, after any arbitrable claims are resolved.

30-day opt-out

You can opt out of this arbitration agreement by emailing hello@huddlelink.app within 30 days after you first agree to these Terms, with the subject line "Arbitration opt-out" and your name and email address. Opting out won't affect any other part of these Terms.

Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs section 14. For any Dispute not subject to arbitration, you and HuddleLink agree to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.

Time limit

To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.

15. Suspension and termination

You can stop using the Service at any time. We may suspend or remove anyone, decline any request or application, or cancel any booking, at any time and for any reason permitted by law, including to protect the safety of our community. We may also change, pause or end the Service. Sections that by their nature should survive, including sections 6 (as to amounts owed), 7 through 14, and 16, will survive termination.

16. General terms

• Changes to these Terms. We may update these Terms. If we make material changes, we'll post the new Terms here and update the date above, and where appropriate we'll notify you by email. Continuing to use the Service after changes take effect means you accept them.
• Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and HuddleLink about the Service.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. If we don't enforce a provision, that's not a waiver of our right to do so later.
• Assignment. You may not transfer these Terms without our consent. We may transfer them, including to a company formed to operate HuddleLink or in a merger or sale.
• Electronic communications. You agree to receive communications from us electronically, and that they satisfy any legal requirement for written communications.
• California users. Under California Civil Code section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

17. Contact

Questions about these Terms? Email hello@huddlelink.app.